Effective Date: 1 July 2025
Falcon Tech Solutions
Website: https://falcontechsolution.com.au/

1. Introduction

At Falcon Tech Solutions, we are committed to protecting your privacy and personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information across all our services and platforms.

2. Information We Collect

We may collect personal and sensitive information including but not limited to:

• Full name, address, contact details

• Email address and job title

• Business information

• Technical data (IP addresses, device/browser types)

• Support queries and customer service interactions

• Employee health and safety-related information (where required for compliance with WHS obligations)

3. How We Collect Information

Your data may be collected when you:

• Visit or interact with our website

• Submit an enquiry via our online forms

• Engage with our IT services

• Attend our workplace or events

• Are involved in a WHS incident or report

4. How We Use Your Information

We use collected information to:

• Deliver and improve our IT services

• Maintain client communication

• Respond to enquiries and provide technical support

• Comply with legal and regulatory requirements

• Ensure workplace safety and report WHS-related incidents

• Improve employee experience, training, and safety as part of our Work Health and Safety (WHS) commitment

5. Data Security

We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Our systems are secured with encryption, access controls, and regular audits. WHS-related data is stored confidentially and accessed only by authorised personnel.

6. Disclosure of Personal Information

We may disclose your information to:

• Service providers and vendors who help deliver our IT solutions

• Legal and regulatory authorities as required

• Insurance and safety authorities for workplace incident management

• Employees or contractors who need the information to carry out their duties in line with WHS responsibilities

We do not sell or rent your personal information.

7. Work Health & Safety (WHS) Considerations

As part of our commitment to health and safety in the workplace, Falcon Tech Solutions integrates WHS obligations into our privacy practices. We ensure:

• Any data related to WHS incidents is managed with confidentiality

• Team members are trained in responsible handling of safety-related personal information

• All WHS records are maintained in secure formats

• Visitors, employees, and contractors are made aware of their privacy rights and safety responsibilities

8. Accessing and Correcting Your Information

You have the right to access and correct any personal information we hold about you. Please contact us in writing at the email address below to make a request.

9. Cookies and Website Analytics

Our website uses cookies and third-party analytics tools (like Google Analytics) to enhance user experience. Cookies collect non-personal information such as device type, IP address, and browsing behaviour. You may adjust browser settings to disable cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or internal processes. The most recent version will always be available on our website.

11. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

Falcon Tech Solutions
Email: info@falcontechsolution.com.au
Phone: +61 431 603 664
Address: 449 Brighton RD, Brighton, SA 5048